FAQs

What kind of socks do you use?

All of our products are made using Nike Dri-FIT Everyday Plus Cushioned  socks or Nike Dri-FIT Everyday Cushioned socks. The socks are a mix of cotton, polyester and elastane.

How do I care for my socks?

To get the most out of your socks, we recommend washing them with like colours and then allow them to hang dry or use a low or no heat setting on your dryer. We do not recommend washing them with white clothing.

What is your processing time?

All items are shipped out within 5-10 business days from purchase. Each item is made to order.

What countries does Sneaker Snack ship to?

At this time, we currently ship within Canada and the USA.

Do you offer curbside pickup?

Yes, we currently offer curbside pickup in Toronto, Ontario. Our main intersection is Bathurst St. and Lakeshore Blvd. W. Use discount code curbside at checkout.

What is your return/exchange policy?

All items are final sale, non-refundable and cannot be exchanged. Each item is made to order. Please contact thelowdown@sneakersnackshop.com

How can I change or cancel my order?

Unfortunately, once an order is placed, it cannot be cancelled. If you need to change your order please contact us (thelowdown@sneakersnackshop.com) within 6 hours of placing your order and we will do our best to accommodate any order changes. Prices cannot be adjusted after checkout and payment. Discount codes must be used at time of purchase.

How does the sizing work for the socks?

Medium adult socks fit women's shoe size 6-10 and mens shoes size 6-8. Large adult socks fit women's shoe size 10-13 and mens shoes size 8-12. XL socks fit mens shoe size 12-15. 

I don't see my size available?

We mostly stock medium and large size socks. If you are size XL, please contact us for a special order.